Most Frequent Questions & Answers

How do I purchase a course?

You can easily buy online in two ways. Either purchase individual training courses or bundles via the online store. Alternatively if you are interested in our annual membership option then this will give you unlimited access to all of our courses for your team. Simply contact us using our online enquiry form or by phone and we will get you set up quickly and easily.

Can I stop my training and start again at a later date?

Yes absolutely. At any point through the training you can log out, then log in and continue from that module at any point. You progress and modules completed will be automatically saved.

What format is the training in?

All of our courses run on an easy to use training portal on your desktop or mobile phone. In your own time and pace you can work module by module. There are multiple choice exam questions at the end of each module, each of which have a specific pass rate percentage that you need to achieve in order to progress to the next module. If you fail any of the individual module exam sections then you can rewatch the module and try again. After 3 failed attempts you will need to contact us for us to manually reset the module for you and you will have 2 further attempts. If you fail again on these additional attempts then you will need to re-purchase the course and try again (not applicable to annual membership where you have unlimited access to courses).

How do I carry out the training once I have bought a course or signed up for annual membership?

If you buy individual courses or bundles then our admin team will email you a link to the online training within 1 working day after purchase. This will usually be same day if you buy during office hours. If you buy individual courses then you will also be given the option to set up an account to try the first module of our other courses for free!

If you sign up to our annual membership then our team will set up your account and payment, and email you login details and instructions within 2 business days.

How will I receive my certificates.

Once you have successfully completed the online training, certificates will be automatically created by our system and available in your membership portal as a PDF to save, email or download and print.

Do the courses meet industry standards and guidelines?

Yes, all of our courses are created and presented by experienced industry professionals in each representative field. All courses are also accredited by leading and recognised industry bodies such as IOSH, ILM, Institute of Hospitality and IATP.

Does the training contribute towards my CPD?

Yes, not only do you receive your accreditation training and certificate, but our courses also count towards your industry CPD requirement. Before you sign up to a course you can see in the description how that specific training will contribute. All of our courses are accredited by The CPD Certificate Service

Are all the courses online?

Yes, all of the courses are carried out online, from any device, from anywhere in the world and at any time to suit you. We do also however offer classroom based training in Asbestos Awareness and Non Licensed Asbestos Works Training from our offices in Fareham, or can come to you anywhere within the Midlands and South UK. Please contact (ADD HYPERLINK ON WORD CONTACT TO ENQUIRY FORM) our team if you are interested in our classroom based training.

Am I limited with the number of employees I can sign up?

No, we can tailor a package specifically for your business. Tier 5 specifies up to 250 users, however we also have membership options for larger organisations.

What if I don’t see a course I’m interested in?

Please do get in touch if there’s a set of skills you’d like to develop. Our independent Health and Safety Consultants can offer specific tailored classroom based training for your company needs.

Can I cancel and obtain a refund?

After purchase, if you have not taken the online training past module 1 and decide it is not for you, you can contact us to request a full refund up to 28 days from date of purchase.


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